To support the substantial growth of the company, we are now adding a dedicated Support Manager to our team.
The support manager will work on the basis of our ticketing system responding and helping customers solving their challenges.
Our expectation is that this position will be able to solve problems on a relatively complex level. Full training will be provided to ensure the necessary competence level i achieved.
The ideal candidate will have proven experience working in a customer support position, show excellent interpersonal skills, have great communication skills, and be driven and motivated by customer success.
This position is located in Trondheim, Norway.
Task & Responsibilities
- Maintain the support ticket flow using the support system
- Respond to and solve support cases related to our products and services
- Establish SLA policies
- Potentially be on-site with customers assisting with install/setup of our technology
- Maintain and develop FAQs
- Perform failure analysis on products with reported problems
Must have
- A solid wish to help customers succeed with our products and services
- Technical understanding and interest
- Excellent verbal/written English
- Active listener and team player
- Able to maintain simultaneous tasks active
Nice to have
- Customer Relationship Management expertise
- Relevant experience from the aquaculture / subsea industry
- Software coding knowledge
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Flat organization with short and fast decisions
- Flexible working hours, real responsibilities and autonomy
- Great possibilities to learn from the best in the industry
- Real responsibilities and challenges in a fast evolving company
Who is Water Linked?
Water Linked creates new products and solutions the world has not seen before. The goal is to disrupt the market of underwater navigation and communication.
We have customers in over 50 countries and a very solid commercial base on which we now continue to build. Our largest customer groups are ROV/AUV manufacturers, universities/education, aquaculture, energy and defense.
Our team consists of 25+ competent people that are looking to make a difference. We are now looking for new colleagues!
With a group of solid owners backing the company, we are well prepared to take new steps towards becoming one of the major players in our niche.
Terms
Attractive salary with stock options and a strong insurance package.
Trainings
On the job training where you will be educated by the best in the industry.
Offices
Modern offices with easy access by car, bus and bicycle. Modern lab facilities.
Eat & Drink
Company sponsored lunch, free fruit and coffee.
